Acq999's Privacy Policy — Your data is always safe

1 What information is collected

Various types of information are collected when you use the acq999 platform, solely to provide you with the best possible experience. acq999 never collects data that is not necessary.

In addition to the information listed above, acq999 may also retain records of communications with you, support ticket details, and your preferences and settings. All such information is kept strictly secure.

2 How we collect your data

Acq999 collects information through several methods. The primary source is information you provide directly — such as during registration, KYC verification, or when contacting support.

• Direct Input: Information you provide through the registration form, KYC uploads, and support chat.
• Automatic Collection: Technical information collected via cookies and log files while browsing the site.
• Transaction Data: Transaction records for payments made via Mobile Banking, Nagad, or Rocket.
• Gaming data: Gaming activity is automatically recorded while you play on the platform.

3 How your data is used

Your information is used only for specific, legitimate purposes. acq999 never uses your data beyond those purposes. The full list of purposes is outlined below.

• Account management: For creating, verifying, and maintaining your account.
• Transaction Processing: To manage deposits, withdrawals, and other financial transactions.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: Used analytically to improve the platform experience.
• Legal obligations: Fulfilling requests from government or regulatory authorities.
• Customer support: For the prompt resolution of your questions and complaints.
• Responsible gaming: Identifying problematic gaming patterns and providing appropriate support.

4 Data storage & security

Acq999 stores your data to the highest industry standards. Our servers are monitored around the clock and undergo regular security audits. We retain your information only for as long as necessary — nothing more.

• Even after account closure, certain data may be retained for a specified period as required by law.
• All stored data is kept in encrypted form.
• Internal staff can only access the information required for their specific responsibilities.
• Data is permanently deleted after a specified retention period.

5 Sharing data with third parties

Acq999 does not sell your personal information and generally does not share it with third parties. In certain limited circumstances, however, some data sharing may be required.

• Payment processors: Minimal necessary data is shared with Mobile Banking, Nagad, and Rocket to process transactions.
• Legal authorities: Data may be disclosed in response to a lawful request from the Bangladesh government or a regulatory authority.
• Technology partners: Technology service providers that support platform operations may only use data for operational purposes.
• Company mergers: In the event of a business change at acq999, data may be transferred, but this policy will remain in effect.

6 Cookie Policy

Acq999 uses cookies — small data files stored in your browser. They help enhance your experience and keep the platform secure.

You can block optional cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7 Your Rights

As an acq999 member, you have important rights over your personal information. We respect those rights and are here to help you exercise them.

• Right to access: You may request to view the information we hold about you at any time.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request permanent deletion of your data under certain circumstances.
• Right to object: You may object to the use of your data for specific purposes.
• Right to portability: You can receive a copy of your information in a machine-readable format.
• Right to Withdraw Consent: You may withdraw from any data processing that was carried out on the basis of your consent.

8 Minor Protection

Acq999 is a platform strictly for users aged 18 and above. Collecting information from or providing services to minors is against acq999 policy.

• Age verification is mandatory at the time of registration.
• The KYC process requires submission of a national ID or other age-verification document.
• If an account belonging to a minor is identified, it is immediately closed and all associated data is deleted.
• If parents suspect their child has opened an account, please contact support.

9 Policy updates

Acq999 reserves the right to update this privacy policy, in part or in full, at any time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, a notice will be sent to your registered mobile number or email. Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

10 Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact the acq999 support team. We are available 24/7, 7 days a week.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us via the support chat.
• Response Time: An initial response is typically provided within 24 hours.